HELP CENTER
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Order Tracking
Check your order's current status
Return & Exchange
We make it easy to return or exchange
Coatlab products.
Coatlab products.
Popular Searched Questions
How do I get in touch with Coatlab?
You can reach us by emailing us at support@coatlab.co.nz . We aim to reply within 24 hours on weekdays.
How long does shipping take?
We ship all orders with NZ Post. Standard delivery takes 1–3 business days within New Zealand. Orders over $50 enjoy free shipping.
Can I return or exchange my order?
Yes, we offer a 14-day return policy on unused products in their original packaging. Just reach out to us via the form or email, and we’ll guide you through the process.
What if my order hasn’t arrived or there’s an issue?
If your order hasn’t arrived within the expected timeframe, or if there’s a problem with your product, please contact us immediately at support@coatlab.co.nz . While Coatlab isn’t liable for delays caused by NZ Post, we’ll do everything we can to help resolve the issue quickly.
At Coatlab™, we believe pets deserve the same luxury and care as family. Based in New Zealand, our grooming products bring comfort, cleanliness, and joy to every home.
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